Regardless of the fact that the web hosting service supplied by the different companies appears identical, each provider has got a customized platform with its own modifications and different ways to complete certain procedures. Because of this, an information-loaded knowledge base will be unbelievably helpful both for persons with no experience and for technically proficient users who will sooner or later learn how particular procedures are completed, but will lose some time in the process. The purpose of such a knowledge base is to help make the hosting service fast and simple to use, sparing users lots of time and efforts. The consequence is happier customers, as they can easily find the info they desire, and substantially less work for the support engineers, because typically most of the questions and issues that customers have are already included in the knowledge base. Provided that the articles are professionally written and encompass more topics, you will be able to discover more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans feature a comprehensive knowledge base where you can find information on all the problems that you could stumble upon and their resolutions. You can become aware of how to create and manage an electronic mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your mail client are correct, but nevertheless you are unable to send emails, for example. We’ve done our utmost best to be as thorough as possible and to encompass all possible options so as to save you time and to give you different solutions for each problem. The knowledge base includes educative articles too – both general ones about the hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular functions and features in every section of the Control Panel, whereas if you prefer to browse through the full article archive, you should go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting packages include exhaustive technical documentation where you will see information on all the functions that our in-house built Hepsia hosting Control Panel offers, together with solutions to various questions and challenges that you could experience. All setup manuals contain detailed explanations, so you will not have to worry about missing something if you wish to export a database, for example. The troubleshooting articles encompass a range of likely causes of particular problems and the solution for each one of them, so in case you are not able to send emails even though you have the right outgoing mail server settings, for instance, you can swiftly see what the reason for this might be and repair the issue with several clicks in your email client. As Hepsia offers quite a lot of features, you will be able to find applicable articles in each section. In case you prefer to look through all help articles, click on the Help link, which is located in the upper right-hand side of the Control Panel.