If you have purchased a hosting plan and you have certain queries related to a particular function/feature, or in case you have experienced some challenge and you need support, you should be able to contact the respective customer support staff. All web hosting providers deploy a ticketing system no matter if they provide other ways of contacting them aside from it or not, due to the fact that the most effective way to resolve a problem most often is to send a ticket. This mode of correspondence makes the responses exchanged by both sides simple to follow and allows the support engineers to escalate the case in the event that, for instance, an admin must intervene. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you will have to have at least two separate accounts to get in touch with the support team and to actually administer the hosting space. Constantly signing in and out of different accounts may be a bore, not to mention the fact that it requires a long period of time for the vast majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
In stark contrast to what you may find with many other web hosting companies, the ticketing system that we’re using with our Linux shared website hosting packages
is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself in one single location. So, in case you’ve got an enquiry or bump into a complication, you can touch base with our client care team representatives immediately. Our ticketing system features a smart search option. This means that even if you have posted multiple tickets through the years, you’ll be able to find the one that you need without much effort. Plus, you can see knowledge base hints on handling commonly met issues.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages
, was built with the idea that you should be able to manage everything connected with your account in one place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or face an issue, you can get in touch with our customer support team on the spur of the moment without needing to go to a totally different admin console. You can browse through your files or check various account settings while posting a new ticket or reading the reply to an old one. If you have a vast number of tickets and you’d like to find a particular one, you can make use of the intelligent search functionality, which is available in the Help section. We will make sure you obtain a response in no more than 60 minutes regardless of the essence of your inquiry or problem.