A live chat is among the channels of communication offered by some web hosting providers as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is quicker than a support ticket and it'll make it less likely to misunderstand or misspell something compared to a phone call with a representative. What's more, if the trouble that you experience needs some time to be examined and dealt with, you'll be able to do something else at the same time rather than just waiting, like you would have to do when you call. You can also use a live chat assistance service free of cost provided that you have Internet accessibility even if your website hosting supplier is situated in another country and they do not have a local phone number that you can call.
Live Chat Support in Shared Website Hosting
Together with the phone and ticket support, our company provides live chat support as well. You can get in touch with us every day, which includes weekends and holidays, and we can give you more info about the Linux shared website hosting packages
that we provide if you are not a customer yet, or about basic and billing questions in case you already have an account. Though for solely technical matters you need to open a ticket to our tech support team, because such matters require more time to be dealt with, you may still get in touch with us through the live chat for some technical information. For example, we are able to help you set up an email address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as part of our services, therefore if you have any questions concerning our Linux semi-dedicated hosting packages
, you're able to contact our customer care team anytime regardless of whether you have already purchased an account or not. Generally, the chat service is for pre-sales, billing and common questions and problems, still we're able to help you with many technical questions as well. We can help you select the proper package for your sites if you don't have an account yet, we can answer all of the billing questions or concerns you have or we can assist you with setting up your new email address on your PC or smartphone - all of this will be done promptly since our live chat service is available all day long, every day. Every time you require support, you'll be able to talk with a representative and save time and effort.