If you’ve ever got any inquiries connected with the web hosting service or if you face a problem with your sites, you’ll have to touch base with the web hosting company’s client support team. It may not make any difference how promptly they’ll answer when you've got a general enquiry, but a problem like a bungled web application update, for instance, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. In case you offer goods or services online, any downtime will affect your site harmfully and you may lose existing or potential customers. Many hosting providers, predominantly resellers, handle emails and support tickets within 24 hours, but in the Internet epoch that is way too long, since customers will rarely go back to a site that isn’t functioning correctly for prolonged periods.
One-Hour Response Guarantee in Shared Website Hosting
If you are using one of our Linux shared website hosting packages and you have an inquiry or confront a certain challenge, you can touch base with us 24-7 by opening a support ticket or by writing an email and we promise that you’ll receive a reply within the hour. If the issue can be resolved, we’ll do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll provide you with all the necessary info – what possible solutions to try out, what settings to check, and so on. Normally, you’ll receive a reply within maximum half an hour, so waiting around for hours and hours on end or even for more than 1 day to get help is something inconceivable. Our sixty-minute response guarantee applies to any query that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team reps are available all the time and they’ll respond to any ticket that you submit from your hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed no matter if you’ve got a general enquiry associated with your semi-dedicated server or you experience some challenge and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available around the clock to attend to any billing, technical or general issue. If you contact us about anything that is within our power, we’ll sort it out before we respond, which suggests that you won’t have to wait around for hours or days while the problem lingers. In case there’s something that you need to do on your end, we’ll supply you with the needed information – what workable solutions to try out, what steps to take, etc.