Though this is not the most importantaspect in order to recognize a trustworthy shared website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not using the services of a one-person firm and that you'll be able to get in touch with someone when you need assistance. The telephone support for hosting services may range from common to expert, which means that the problems which can be resolved with a phone call differ depending on the specific provider. Usually, these matters are simpler and feature billing or first level technical issues since more difficult matters usually need a support ticket where both you and the administrators can follow what is going on with a particular situation. Nevertheless, being able to phone call your supplier will save you a lot of time and efforts for the numerous small things which may eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
Since we have live telephone support 14 hrs per day, you'll be able to get in touch with us and talk to one of our customer support representatives to get more info about the Linux shared website hosting packages
that we supply and ensure that our servers match the system requirements for your web sites before buying anything. For your convenience, we now have telephone numbers on 3 continents so that you are able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you'll be able to call about general and billing issues, and about some technical issues. In case the problem is strictly technical or it needs more time to handle, you'll have to use our ticketing system, which will allow both you and our tech support team to track the details given by each side.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours a day as part of the support services for every single semi-dedicated server
plan that we supply. Considering that some issues are more difficult and time-consuming, you will have to open a ticket in case you come across such a problem, still for all your billing, general or minor tech issues you can always call us and we'll help you instantly so as to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our cutting-edge cloud platform or you're able to receive any other general information about our semi-dedicated services. We have local numbers in the United States of America, the United Kingdom and Australia plus a worldwide number, so you can call the one which is nearer to your location.