The access to the customer and tech support that a shared website hosting company provides will tell you a lot about the services which they provide as well. When you're allowed to use only emails and tickets, you have almost certainly discovered some reseller and not the web hosting provider. When this is the case, you will have to wait for a few days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the real hosting company for further assistance. If the provider provides you with different means of communication with quick response time available at any time, they are most likely the top provider, not only a reseller. Which means that you'll receive prompt assistance and top-notch support since they will have instant access to the servers where your account will be created. Whatever the issue - sales or technical, it's always better to have the option to get hold of your hosting company directly by using your preferred way of communication.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting
packages are twenty-four-seven, thus you can forget all about waiting for a couple of days to receive assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail message. In case you do have an account, you can open a support ticket on top of the other three options for communication. You're able to choose the best way to contact us based on where you are or what device you're using. We can easily help you for almost any webhosting-related query that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you choose, you are able to reap the benefits of our 24/7 tech support services even on public holidays. All your web sites will be available all of the time and so will we. With a lot of communication options, you will be able to select the easiest way to get in touch with us and find out about our services if you do not have an account yet, or get assistance if you are already among our customers. You can phone us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time warranty, though it hardly ever takes over 20 mins to get assistance irrespective of the nature of the problem. Using our customer and tech support services, we'll be there for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max response time warranty, you will receive timely support when you buy a dedicated server
through our company. Our customer and technical support crews are online 24/7/365, as a result any time you open a ticket through your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option if the issue in question needs more time to be solved or when it should be sent to our administrators, because it is far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to phone us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.