Client Support Channels
A One–Hour Support Ticket Response Guarantee
Every single assistance request you send to us will be dealt with within maximum 60 minutes. If your support ticket or e–mail requires additional assistance from an admin, we will forward it and leave a note to notify you that your issue is being examined. If you take advantage of the Administration Services package, any of the server administration services included there will be performed at a time that is suitable for you.
A First–Class Customer Support Service
- We will be online for you 24/7/365 to reply to any questions that you may have regarding our Web Site Control Panel or any of the applications that we have installed for you on the server. In case you also require help tackling server admin tasks, order our Administration Services package, which includes data backup space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Our Web Site Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of instructional articles also video versions that show all the operations that you can carry out in a very illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.