1 hour ticket response
We are devoted to offering a quick and adequate answer to every client support ticket sent by a client. Our proficient client service team members will examine your question and will offer you the most effective option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average client support ticket response time has proved to be twenty minutes.
An Outstanding Help Desk Support Service
Our tech support staff representatives possess significant experience in the Linux shared website hosting packages industry and are practiced enough to offer a rapid solution to your problem. If, however, the problem at hand is not within the competence of a support engineer, the ticket will be forwarded to a developer or sysadmin for additional investigation.
An Intuitive Help Section
Incorporated into the Web Site Control Panel is an easy–to–navigate Help section, which offers you different information sources. You can browse through a regularly updated knowledgebase featuring web hosting account administration articles and site management articles, check out the educational video tutorials or take a glance at our F.A.Q. library.